Terms of service

Terms of Service

Welcome to Tidy Paws Cozy. These Terms of Service govern your use of tidypawscozy.com and purchases made through our website.

By visiting our website or placing an order, you agree to these Terms of Service.

1. About Tidy Paws Cozy

Tidy Paws Cozy offers pet and home essentials designed to support cleaner, cozier everyday living.

Throughout these Terms, “we,” “us,” and “our” refer to Tidy Paws Cozy.

2. Products and Availability

We work with third-party fulfillment partners to source and ship certain products directly to customers.

Product descriptions, images, pricing, and availability are shown as accurately as possible. However, colours may appear differently depending on your screen, and packaging or minor product details may vary from product images.

We may update, discontinue, limit, or change products at any time without notice.

3. Pricing and Payments

All prices are shown in the currency displayed at checkout.

We reserve the right to correct pricing errors, product-description errors, or incorrect promotional information. If a correction affects an order you have already placed, we will contact you where appropriate.

Payment must be completed before an order is processed.

4. Order Acceptance and Cancellation

Submitting an order is an offer to purchase products from Tidy Paws Cozy. We may accept, decline, limit, or cancel an order if there is a pricing issue, product-availability issue, suspected fraud, or incorrect customer information.

To request an order cancellation or change, contact us within 12 hours of placing the order at tidypawscozy@gmail.com. We will do our best to help, but orders already processed or shipped may not be eligible for cancellation.

5. Shipping and Delivery

Shipping times are estimates and may vary due to product availability, fulfillment location, carrier delays, customs processing, weather, holidays, or other factors outside our control.

Orders may be shipped in separate packages if products come from different fulfillment locations.

Customers are responsible for providing a complete and accurate shipping address. Tidy Paws Cozy is not responsible for delays or delivery issues caused by an incorrect address provided at checkout.

6. Returns and Refunds

Returns, refunds, replacements, and damaged-item claims are handled under our Return and Refund Policy.

Please review that policy before placing an order.

7. Product Use and Safety

Customers are responsible for using products according to any instructions, labels, warnings, and safety information provided with the product.

Products intended for pets should be used with appropriate supervision. Do not leave pets unattended with products that may present a choking, chewing, or safety risk.

Stop using a product if it appears damaged or unsafe.

8. Intellectual Property

All content on this website, including the Tidy Paws Cozy name, logo, graphics, product descriptions, photographs, text, and design elements, is owned by or used with permission by Tidy Paws Cozy.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.

9. Prohibited Use

You agree not to use our website for unlawful, fraudulent, harmful, or unauthorized purposes.

You must not interfere with the security or operation of our website, attempt to access restricted areas, submit false information, or misuse our content.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We use customer information to process orders, provide customer support, communicate about purchases, and improve our store experience.

11. Limitation of Liability

To the fullest extent allowed by applicable law, Tidy Paws Cozy is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits or removes any rights you may have under applicable consumer-protection laws.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will take effect when posted on this page.

13. Contact Us

For questions about these Terms of Service, contact us:

Tidy Paws Cozy
Email: tidypawscozy@gmail.com
Website: tidypawscozy.com